Spacenow is infrastructure for physical access rights. That means every party — host, renter, and platform — has defined responsibilities, documented agreements, and enforceable protections. Here is exactly how we maintain that standard.
Every host and renter on Spacenow undergoes identity verification before they can list or book. We verify government-issued ID, contact information, and business credentials where applicable.
Every listing is reviewed by the Spacenow admin team before it goes live. We verify accuracy, completeness, and compliance with platform standards. No unreviewed listings appear in search.
Every booking is governed by a Spacenow Access Agreement — a structured document that defines the terms of use, liability, access duration, and permitted activities. Both parties sign before access is granted.
Our admin team monitors all active bookings for anomalies, disputes, and safety flags. Hosts and renters can report issues directly through the platform at any time.
Spacenow provides a structured dispute resolution process. All disputes are reviewed by the platform team with documented evidence. Resolution timelines are defined and enforced.
In the event of a safety incident, Spacenow has a defined incident response protocol. Affected parties are contacted within 24 hours. Listings can be suspended immediately pending review.
The Spacenow Access Agreement is a structured legal document generated for every confirmed booking. It defines the exact terms of access — duration, permitted activities, liability, and exit conditions.
Both parties sign before access is granted. The agreement is stored in the platform and available to both parties at any time. It is the legal backbone of every transaction on Spacenow.
Violations of platform standards may result in immediate listing suspension, account termination, and referral to appropriate authorities. Spacenow reserves the right to remove any listing or account at its sole discretion.
When a dispute arises, Spacenow provides a structured resolution process. Both parties submit their account and evidence through the platform. The admin team reviews within defined timelines and issues a binding resolution.
Spacenow's dispute resolution is not arbitration — it is platform-level governance. For legal disputes beyond platform scope, parties retain all rights to pursue resolution through appropriate legal channels.
Submit through your dashboard with a description and supporting evidence.
Spacenow admin team reviews both parties' accounts within 48 hours.
A binding platform resolution is issued. Refunds, credits, or account actions applied as warranted.
If unresolved at platform level, parties are directed to appropriate legal or regulatory channels.